Shipping Policy
We take pride in offering a reliable and efficient shipping process to deliver your orders in a timely manner. Our shipping policy is designed to ensure that you receive your products within 6 to 10 working days from the date of purchase unless your item is on Pre- Order. Here's what you need to know:
Processing Time: Upon placing your order, our team will start processing it within 1 to 3 business days. During this time, we will verify your payment, check the availability of the items, and prepare your package for shipment. Rest assured that we strive to process your order as quickly as possible to minimise any delays.
Pre-Orders: When our items are on pre-order we estimate the arrival of our products approximately 4 weeks from your purchase date, we will be sure to keep you updated through out this time if any changes and your order will be posted as soon as they are in stock.
Shipping Time: Once your order has been processed, it will be shipped using our trusted shipping partners. The estimated shipping time within the working days is 6 to 10 business days. Please note that weekends and public holidays are not considered working days and may add to the overall delivery time. Express Shipping: 1-4days business days.
Tracking Your Order: To keep you informed and provide peace of mind, we offer order tracking for all packages. As soon as your package is dispatched, you will receive an email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment until it reaches your doorstep.
Partial Shipments: For orders containing multiple items, they may be shipped separately to ensure faster and more efficient delivery. Don't worry; you will receive individual tracking numbers for each package.
Shipping Costs: We aim to offer competitive shipping rates for all our customers. The shipping costs are calculated based on your location and the weight of the items in your order. You will be able to view the exact shipping fees during the checkout process before finalizing your purchase.
Shipping Restrictions: Currently we are only shipping in Australia, we strive to ship worldwide in the near future
Order Changes and Cancellations: If you need to make changes to your order or cancel it, kindly contact us as soon as possible. While we will do our best to accommodate your request, please note that once the order is shipped, changes are not possible.
Delays and Exceptions: While we work diligently to meet our shipping commitments, unforeseen circumstances such as natural disasters, extreme weather conditions, or other events beyond our control may cause delays. In such cases, we will keep you informed about any potential delays and work towards resolving the issue promptly.
If you have any questions or require further assistance regarding our shipping policy or your specific order, don't hesitate to contact our friendly customer support team.